Payment

Paying via PayPal is acceptet. If a payment is not received, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

The shipping costs can vary based on the shipping destination. For international shipping please write a mail including the estimated shipping adress to contact@schwarzduesterklang.at. If an item is damaged during shipping, seller will not be held responsible.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. If the size of an item doesn't fit it can be exchanged to another size if available. Shipping costs for return have to be paid by the buyer. Exchanges are granted on a case-by-case basis.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the order cannot be cancelled any more.

Complaints

Any complaints about items or sellers may be sent to contact@schwarzduesterklang.at. There is no guarantee of a resolution. Each case will be looked at individually-

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.