Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. If the size of an item doesn't fit it can be exchanged to another size if available. Shipping costs for return have to be paid by the buyer. Exchanges are granted on a case-by-case basis.